Shipping/Return Policy
Shipping Policy
- All in-stock products will ship out within 2 business days of order being placed.
- For all direct consumer orders, we provide free shipping via USPS. Other options are available at the consumer’s expense.
- Wholesale customers are responsible for all shipping fees. For wholesale International inquiries, please email hello@maxandstevens.com.
- Once your order is placed, you will receive a confirmation email. When your order is ready to ship, you will receive another email with your tracking number. Tracking numbers could take 24 hours to update online.
- We are not responsible for packages being determined “undeliverable address” so please ensure that your shipping information is correct.
- Our warehouse hours of operation are M-F, 7AM-4PM (EST). All reasonable efforts will be made outside of those days/times, if needed.
Return Policy
- All perishable product sales are final. To control the safety of our products, we are unable to accept returns. No exceptions.
- Non perishable product returns can be accepted within 10 days of delivery. Please email hello@maxandstevens.com for authorization. The customer will be responsible for all return shipping costs.
We hope that you enjoy your products and we will make every reasonable effort to ensure your 100% satisfaction. If we can be better in any way, please let us know here!